Tsumi wants you to be completely satisfied with every treasure that you purchase from our store.
We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. All items are quality checked but occasionally there may be a fault we're unaware of. Please note that wear and tear in the course of normal use is not considered a fault. Jewelry and semi-precious stone items are delicate and should be handled with care to prolong its life in perfect condition. Semi-precious stones breaking from mishandling is not considered a fault (dropping or bumping against hard surfaces). All pieces come with care instruction cards that should be adhered to. Please see Care Instructions on the website for further information on this.
Items will not be replaced if tarnishing of the plating occurs as this is due to general wear and tear and exposure to perfumes, moisturizers and heat from the body over a certain period of time. In case of changing your mind we accept the return within 14 days from the date of receiving goods, however, the costs of returning parcel stay in purchaser's responsibility. If an incorrect size has been chosen, you may exchange within 14 days of purchase for correct size in the same style and shipping is at purchasers expense. In these both cases jewelry can't be worn.
If a product is faulty, please contact us on email@example.com as soon as the fault becomes apparent. All faulty items must be returned to us in a timely manner, in original packaging and will be subjected to a quality examination to determine the cause of the fault. If the product is deemed faulty through quality or manufacturing, a repair or replacement will then be issued. If the product cannot be repaired or replaced, Tsumi will provide a full refund. If the fault is deemed to have arisen from general wear + tear or poor handling, Tsumi is not liable to offer a refund, credit or alternate product.
Sale items are final sale and cannot be returned / exchanged unless deemed faulty.